Terms and Conditions

Welcome to AlphaHealth. By accessing or using our website, services, or purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before engaging with AlphaHealth’s offerings.

1. General Provisions

• By using or purchasing our products, you acknowledge that you have read and accepted these terms and conditions.
• AlphaHealth reserves the right to modify these terms and conditions at any time without prior notice. Changes will be posted on our website and will become effective immediately.
• Continued use of the website, products, or services after changes to the terms implies acceptance of the modified terms.

2. Product Use

• Our products are designed for specific medical and healthcare purposes, as outlined in their respective product manuals or specifications. Customers are responsible for ensuring that products are used in compliance with their intended medical or healthcare applications.
• AlphaHealth is not responsible for misuse, improper handling, or incorrect application of any of its products.
• All medical equipment should be used according to professional healthcare standards and applicable regulatory guidelines.

3. Product Availability and Orders

• All orders are subject to product availability. In the event a product is unavailable, we will notify you as soon as possible and may offer an alternative product or a refund.
• AlphaHealth reserves the right to cancel or refuse orders at our discretion, including but not limited to instances of product mispricing, suspected fraud, or incorrect billing details.

4. Pricing and Payment

• All prices listed on our website or communicated via other channels are in AED and exclude applicable taxes, shipping fees, or customs duties, unless otherwise stated.
• Prices may be subject to change without prior notice.
• Payment for orders is required at the time of purchase via the methods provided on our website. AlphaHealth is not responsible for any additional fees or charges applied by financial institutions or payment processors.

5. Shipping and Delivery

• We aim to process and dispatch orders within 2 days. Shipping times and fees vary based on your location and the shipping method chosen at checkout.
• AlphaHealth is not liable for delays in delivery caused by external factors such as carrier delays, customs clearance, or force majeure events.
• Risk of loss or damage to products passes to the customer upon delivery.

6. Refund and Returns

Please refer to the Refund and Returns Policy on our website.

7. Warranty

• AlphaHealth offers warranties for specific products as outlined in the product documentation. Warranty periods vary depending on the product.
• The warranty covers manufacturing defects only. It does not cover normal wear and tear, misuse, or accidental damage.
• Warranty claims must be submitted within the warranty period and be accompanied by proof of purchase.

8. Limitation of Liability

• AlphaHealth is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products, including but not limited to, injury, medical complications, or economic loss.
• Our total liability for any claim related to the purchase or use of products is limited to the purchase price of the product in question.

9. Intellectual Property

• All content on the AlphaHealth website, including product descriptions, images, trademarks, and logos, is the intellectual property of AlphaHealth and is protected by applicable intellectual property laws.
• Customers are not permitted to copy, reproduce, or distribute any content without our prior written consent.