Go To Market
“Go-to-Market” (GTM) services involve the strategic planning and execution of activities to successfully introduce a product or service into the market,
drive customer adoption, and achieve revenue goals. These services encompass a variety of actions and initiatives to Our Modular Services
position the product effectively and maximize its market potential.
drive customer adoption, and achieve revenue goals. These services encompass a variety of actions and initiatives to Our Modular Services
position the product effectively and maximize its market potential.
01
Importation Permits & Customs
Key element of making sure the medical products can be shipped safely and reaches destination without delay with appropriate permits to be in-place prior to arrival. Our team of local representatives are well versed with import and customs laws and ensure consistent and hassle-free flow of goods.
02
Logistics & Supply-Chain Partnerships
The Alpha Health logistics and Supply-chain team ensure goods are received on time and in accordance with the transport regulations mandated for the product. The team is equipped with state-of-the-art scheduling software, GPS Tracking and optimal routing and course correction.
03
International Shipping and Handling
Our pre-negotiated rates through different modes of shipping facilitate affordable, efficient and help faster decision marking. The local representative teams monitor the consignment enroute and have the clearance documentation ready in advance of the arrival of shipment.
04
Clinical and The Laboratory Partnerships
Our partnerships of Clinics and Laboratory partners can supplement your product value proposition that require Clinical and/or laboratory integration. These Partnerships help streamline the process and provide a seamless customer experience and expand the collaboration rate.
05
MOHAP Approved Warehouse
One of the important process to be navigated with the MOHAP is the registration of an approved medical warehouse. There are several ways in which this can be achieved, reach-out to our team for advice requirements, which is crucial for distributing medical equipment.
06
Virtual Care & Tele-Health Partnerships
Our engagements with Home Care, Virtual Care and Tele-Health Partnerships help enhance your product portfolio and/or complete your value proposition by completing an End-to-End service delivery.
07
Product Packaging and Fulfillment
Different jurisdiction have different rules relating to Product Packaging and fulfillment, based on your needs and execution strategy the provisions may apply. The local team on identifying your needs will establish the relevant compliance.
08
Other Technical Fulfillment Partnerships
We provide a wide range of additional technical equipment, expertise & skillsets required for your Product to be marketable. Equipment & services that cannot be sourced locally are sourced internationally in-order to needs.
Post sales Support
Post-sales support services are essential for ensuring customer satisfaction, building customer loyalty, and enhancing the overall customer experience after a purchase.
These services are aimed at assisting customers in effectively using the product or service, addressing
any concerns or issues, and providing ongoing support.
These services are aimed at assisting customers in effectively using the product or service, addressing
any concerns or issues, and providing ongoing support.
01
After Sales Support
We provide post sales support services which are required by the different regulators but also to gain insights about the performance of the product to help develop future products strategies.
02
Client Satisfaction Surveys and NPS
Post sales Client feedback is essential to understand the persistency and repeat orders. It also helps build stronger and more meaningful partnerships for a longer and loyal relationship.
03
Account Management and Customer Service
Depending on the size of the client and number of orders being regularly placed, the client often require more dedicated attention across the product portfolio. The intention is to further enhance the relationship and increase opportunities for other products and services.
04
Customer Appreciation & Loyalty
At Alpha Health we believe in recognition, and we recognize the clients as well. We do that via a continuous Client/Customer Appreciation and loyalty program where our Top Clients can avail most market discounted rates.
05
Upselling & Cross-selling
Every opportunity for interaction with the client is an opportunity to upsell and/or cross sell to the client or the customer. The sales staff are trained across product lines to be able to further Upsell and Cross-sell to clients and customers.
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Frequently asked questions
AlphaHealth provides comprehensive post-sales support, including equipment installation, user training, routine maintenance, and troubleshooting assistance to ensure optimal performance of our medical devices.
You can request maintenance or technical support by contacting our customer service team via phone, email, or through our online service portal. Our technicians will schedule a visit or assist you remotely.
Yes, all medical equipment purchased from AlphaHealth comes with a standard warranty. The warranty period and coverage vary depending on the product. Please refer to the specific warranty documentation provided at the time of purchase.
Yes, AlphaHealth offers genuine replacement parts for all the medical equipment we provide. Our team will assist you in identifying the right parts and arrange for prompt delivery and installation.
Absolutely. AlphaHealth offers detailed user training sessions post-purchase to ensure proper usage and care of the equipment. This training can be provided on-site or through virtual sessions, depending on your needs.